{"id":18946,"date":"2022-02-07T12:43:02","date_gmt":"2022-02-07T12:43:02","guid":{"rendered":"https:\/\/blog.smarteventi.it\/?p=18946"},"modified":"2022-02-07T12:43:02","modified_gmt":"2022-02-07T12:43:02","slug":"new-horizons-in-corporate-travel-what-companies-need","status":"publish","type":"post","link":"https:\/\/blog.smarteventi.it\/en\/new-horizons-in-corporate-travel-what-companies-need.html","title":{"rendered":"New horizons in corporate travel: what companies need"},"content":{"rendered":"

There has been a considerable period of time in which travel agents have seen the scope of their business reduced: everything from holidays to corporate travel could be easily booked online without any special knowledge. For years, this prompted not only individual tourists, but also small and medium-sized companies to handle all their travel-related needs without turning to agencies. Professionals were mostly left to deal with incentive travel<\/strong><\/a>, high-profile business trips, large groups or special requirements. These last two years, however, have been a complete game changer. Travel is much more complicated today than it was in 2019 and, when it comes to corporate travel<\/strong>, the potential for disaster is exponentially bigger. Since no company can afford to compromise the outcome and undermine the investment of a business trip, the expertise and professionalism of travel agents is back in demand.<\/p>\n

<\/p>\n

New requirements for business travel: what customers need<\/h3>\n

Travel management is particularly complex at the moment because of ever-changing Covid rules<\/strong>. The main problem is a lack of consistency: each country, even within supranational bodies such as the European Union, has its own rules, which are often applied differently throughout the country, with regional and local variations, and which are subject to rapid change on the basis of pandemic figures. This considerably increases the possibility of last-minute changes that risk leaving travellers stranded, preventing them from reaching their destination or carrying out all their planned activities. As even a delay of a few hours or a day can compromise the outcome of a trip, companies now require detailed, up-to-date information and timely communication.<\/strong><\/p>\n

\"\"<\/p>\n

Plan an incentive trip with the help of a team of experts: call us today!<\/strong><\/a><\/p>\n

Transportation and airports: it is important to know the rules in detail<\/h3>\n

A recent survey by the Global Business Travel Association (GBTA)<\/strong> found that most business travellers are concerned about the jungle of rules that apply at airports and on different means of transport. Which countries require a special self-declaration or passenger locator form? Which countries are considered high-risk? Every traveller wants to know exactly what documents will be required at each step, from arrival at the airport to checking in at the hotel, and even at the individual restaurants where they will be eating during their stay. Given the difficulty of accessing clear and reliable information on all aspects of travel, agencies are required to be the single point of contact for all bureaucratic and safety needs and to provide assistance before, during and after the trip.<\/p>\n

The importance of timely communication<\/h3>\n

In this new hyper-competitive and demanding market, those who do not prioritise mobile platforms have already failed<\/strong>. This means that email, however often users might check it, may not be the most effective means of communication between customer and travel agent. In the event of sudden changes, for instance, the traveller expects a text message or a Whatsapp message with a push notification that immediately draws attention. An email, in this context, would risk being read too late to be truly useful.<\/p>\n

\"\"<\/p>\n

Conclusions<\/h3>\n

Once again, understanding the customer’s needs<\/strong><\/a> is key to staying in the market and being competitive. As this situation looks set to last for a relatively long time, it is vital for agencies to get up to speed now in order to respond comprehensively to market demands.<\/p>\n

Plan an incentive trip for your employees: CALL US TODAY!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

There has been a considerable period of time in which travel agents have seen the scope of their business reduced: everything from holidays to corporate travel could be easily booked online without any special knowledge. For years, this prompted not only individual tourists, but also small and medium-sized companies to handle all their travel-related needs […]<\/p>\n","protected":false},"author":8,"featured_media":18947,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[1414],"tags":[1917,1950,1888,1945],"yoast_head":"\nNew horizons in corporate travel: what companies need - Il blog di Smart Eventi<\/title>\n<meta name=\"description\" content=\"These last two years have completely changed the corporate travel industry. 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